America’s Family Coaches (AFC) is a 501(c)(3) non-profit charitable organization. All gifts are tax-deductible to the fullest extent allowed by law. AFC abides by the standards and management of donations defined by the nationally recognized oversight group, the Evangelical Council for Financial Accountability.
Designation of Gifts
All donations are considered to be unrestricted unless explicitly designated by the donor for a particular project or program. AFC will review gifts given by a ministry partner for an express, designated purpose to determine if the purpose can be achieved. If the gift is accepted, the funds will be used for the designated purpose.
Reassignment of Gifts
It is the position of America’s Family Coaches that any donation given in response to an appeal for a specified project or program will be used for that purpose. AFC will begin to put the funds to work on that specified project in a timely manner--normally within twelve months. In the event that the designated project is fully funded, delayed, or canceled, any excess funds will be reassigned to operational expenses or a ministry need most closely identifying with the project for which the funds were originally given.
With appeals for projects, America’s Family Coaches will seek to disclose this position on accompanying material and/or by referring donors to this section of the organization’s website.
So funds can most quickly be used to benefit ministry programs, any non-cash donations such as gifts of stock or real estate will generally be liquidated at the first available opportunity. AFC will not hold non-cash gifts long-term nor seek to "time the market," but will liquidate them in a wise, thoughtful manner. Any and all resources necessary to the liquidation process should be marshaled by the donor to expedite the conversion of non-cash gifts to cash for ministry use. Gifts of stocks, bonds, mutual funds and other securities will be sold immediately, often within three to five business days. Gifts of real property approved in advance by AFC will be turned over to appropriate brokers/agents for sale to a qualified buyer. Exceptions may be made by the Board and/or senior leadership as deemed appropriate and consistent with the overall mission of the organization.
Information we collect.
We collect information from the following visitors on our website: (1) those interested in requesting information or materials from America's Family Coaches; (2) those who purchase resources or services; and (3) those who make donations.
The information we request online includes items such as: name, address, city, state, zip code, telephone, e-mail, and, in the case of online purchases or donations, electronic account or credit card information. We may also request additional information to facilitate our ability to process or respond to customer requests and interests.
How we use this information.
We use your information to provide you with products, services, and/or ministry information. In the case of sales or donations, we use your information to complete a transaction. Payment information is used only for payment processing that you request and is not retained for any other purpose.
AFC takes your privacy seriously.
We will only use your information to process or communicate with you about your AFC involvement, transactions, or potential interests. We do not sell, rent, or lease information obtained online with other organizations.
Our security policy.
We are committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
AFC uses Internet Encryption Software, Secure Socket Layer (SSL) protocol when collecting or transferring sensitive data such as credit card information. Information you enter is encrypted at your browser, sent over the public Internet in encrypted form, then de-encrypted at our server. Once we receive your credit card information, it is accessible only to a small number of trusted AFC staff who have been specially trained in processing this information.
Our commitment to donor confidentiality.
We value and honor the privacy of our financial partners by establishing an environment of trust and safety. Information about our ministry partners and prospective partners, including names and addresses, financial information, beneficiaries, gift amounts, and estate information, is kept strictly confidential by all authorized AFC personnel (staff and volunteers), unless permission is obtained in writing from the donor to release such information. Such information shall be recorded and retained only for the private, business use of the organization. AFC seeks to maintain appropriate measures to ensure the security of donor information—including the use of locked files, computer passwords, and by the regular shredding and disposal of unessential printed partner records.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on 04/26/12
How to Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will process your request.
2. Mail your returned item to:
America's Family Coaches
2540 106th Street Suite 101
ATTN: Resource Dept.
Des Moines, IA 50322
3. Include in your package a signed letter stating the reason for your return and the original receipt.
There is no fee for restocking and we do not refund the original shipping and handling that you paid on the order.
Turnaround - All orders are shipped within 24 hours Monday - Friday 8am - 5pm.
We use the following carriers to deliver our orders:
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping & Handling Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location plus the addition of a $3.50 handling charge. Before the final checkout page you will be shown what the cost of shipping & handling will be, and you will have a chance to change your shipping method or cancel your order if you desire.
If an item goes on back order we will ship you the part of your order that is in stock. When the back ordered item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.